Refund timing and status updates

Once your refund or store credit is issued, you’ll receive an email confirmation summarizing the details.

You can track refund status using the same email thread where your return or reimbursement was approved.

Typical processing times:

• Refund to card: 5–10 business days (depending on your financial institution)
  
  

• Store credit: Applied instantly once processed
  
  

• Reimbursements after return delivery: Within 5–7 business days after the item is received and inspected
  
  

If you haven’t seen your refund appear after the expected timeframe, check:

1. Your original payment account for pending credits or adjustments
   
   

2. Your Touch of Modern account for any newly applied store credit
   
   

3. The support email thread for your case — our team will update you there once funds are released
   
   

If it’s been more than 10 business days and no update appears, reply to your open support case so we can re-verify the refund status.