Knowledge base

Order Status Information and Assistance (5)

Stay informed and in control of your order from checkout to delivery. This section covers everything from tracking your order and understanding fulfillment timelines to knowing when limited post-order edits may be available.

Returns Information and Policy (4)

While many of our sales are final due to the nature of our curated offerings, we understand that exceptions may be needed from time to time. This section explains when returns may be accepted, how to request one, and what to expect once your item is received.

Claims (4)

If your order arrived damaged, incomplete, or not as expected, we’re here to help. This section explains how to report issues, what to include in your claim, and what happens next.

Product Information (1)

Learn more about the materials, specifications, and condition grading used across products on Touch of Modern. These guides help you understand what to expect before purchasing — especially for specialty items like watches, collectibles, and vintage goods.

Account Management (5)

Easily manage your Touch of Modern account and personal details. This section covers everything from updating login credentials and saved addresses to reviewing payment methods and store credit.